ONE of Mzansi’s leading banks is making unparalleled efforts to prioritize its customers’ needs above all else. FNB is embarking on a nationwide endeavor to install solar power systems, ensuring seamless banking services even in the face of challenges.
With plans to implement solar power systems in around 100 branches, Jacques Celliers, the CEO of FNB, explained that this initiative is their response to combat load shedding’s impact on banking services.
“The project’s initial phase will focus on branches in Mthatha (Eastern Cape), Bethlehem and Phuthaditjhaba (Free State), as well as Zeerust in the North-West,” Celliers revealed.
Remarkably, close to 97% of their branches are already equipped with backup power solutions, including Uninterrupted Power Supplies (UPS) and Lithium batteries. These measures ensure uninterrupted access to services during sporadic load-shedding episodes.
“Our ongoing investment in local market presence not only brings us closer to customers but also enables us to comprehend their local contexts better. This knowledge empowers us to offer enhanced value to address their individual, familial, and business needs,”Jacques Celliers, the CEO of FNB
Lee-Anne van Zyl, CEO of FNB Points of Presence, underscored the pivotal role their branches play in fostering economic activities within local markets. While numerous customers utilize digital channels such as the FNB App, Online, and Cellphone Banking for most services, many still frequent branches for various transactions and financial consultations.
“It remains imperative for us to maintain our accessibility to local communities.”Lee-Anne van Zyl, CEO of FNB Points of Presence
FNB’s commitment to innovation, resilience, and customer-centric strategies is evident in their proactive approach to ensure uninterrupted services. By harnessing solar power, FNB sets a precedent for sustainable and reliable banking operations that directly benefit the communities they serve.